Cancellation and refund rules depend on the supplier, hotel, transport provider, booking date and specific package terms. The exact cancellation schedule and any non-refundable components must be shared in writing before payment.
How to request cancellation
Contact our team using the phone number or email on this website and include your booking reference, lead traveller name and requested cancellation details.
Refund processing
Where a refund is approved, timing may depend on the relevant supplier and payment provider. Any applicable cancellation charges should be communicated according to the confirmed booking terms.
Important: This is a starter policy template. Replace it with your company's actual approved cancellation schedule and refund procedures before accepting bookings online.